Refund Policy

You may request a full refund within 14 calendar days of your initial purchase, provided that:

• This is your first purchase with us

• You have not previously received a refund from SocialMuse

• The request is submitted within the 14-day window

This guarantee applies only to the first billing cycle.

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2. How to Request a Refund

To request a refund, you must:

1. Email support@socialmuse.co

2. Include:

   • Your account email

   • Order ID or transaction reference

   • A brief reason for the request

Refund requests are reviewed within 2–3 business days.

If approved, refunds are processed using the original payment method.

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3. Refund Processing Times

After approval:

• Credit/Debit Cards: 5–10 business days

• PayPal: 3–5 business days

• Other processors: Subject to their processing timelines

We are not responsible for delays caused by banking institutions.

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4. Subscription Renewals & Cancellations

Subscriptions renew automatically every 30 days unless cancelled before the renewal date.

Cancelling a subscription:

• Stops future billing

• Does NOT automatically trigger a refund

• Does not provide partial refunds for unused time

Refunds are only available within the initial 14-day period.

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5. Non-Refundable Situations

Refunds are not provided for:

• Subscription renewals after the first billing cycle

• Requests submitted after 14 days from initial purchase

• Accounts that previously received a refund

• Accounts that violated our Terms of Service

• Disputes filed without first contacting support

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6. Service Delivery Consideration

Our services involve manual outreach work performed during your active billing period.

If substantial service work has already been delivered during the 14-day window, we reserve the right to review refund eligibility accordingly.

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7. Chargebacks & Payment Disputes

We encourage all customers to contact support before initiating a chargeback or dispute.

Filing a payment dispute without first contacting us may:

• Delay resolution

• Result in account suspension during investigation

We are committed to resolving concerns promptly and professionally.

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8. Policy Updates

We may update this Refund Policy from time to time. The version published on our website at the time of purchase governs your transaction.